Question 1

SHAÈP Studio Policies

Accepted Answer

At SHAÈP, we pride ourselves on delivering a high-quality, relaxing and respectful experience for every client. To keep our studio running smoothly and to honour the time of our artists and clients, we kindly ask that you review and follow the policies below.

Question 2

DEPOSITS & CANCELLATIONS

Accepted Answer

• We require deposits for all Reshaèps, Laminations and Lash Lifts to secure your booking.
• Maintenance appointments do not require a deposit.
• We require 24 hours’ notice for any cancellations or rescheduling.
• If less than 24 hours’ notice is given, 50% of the appointment fee will be added to your account and must be paid before rebooking.
• A no-show will result in the full appointment fee being charged.
• Deposits are non-refundable but can be transferred to a new appointment if adequate notice is provided.
• By booking with SHAÈP, you agree to our deposit and cancellation terms.

Question 3

LATE ARRIVAL POLICY

Accepted Answer

To respect the clients booked after you, late arrivals of more than 10 minutes may result in a shortened service or the need to reschedule.
The full service fee still applies.

Question 4

PATCH TEST POLICY

Accepted Answer

Patch tests are recommended for new clients or those with known sensitivities to tints, dyes or lamination/lifting solutions.
If you choose to decline a patch test, you acknowledge and accept any associated risks.

Question 5

COSMETIC TATTOO & LIP BLUSHING POLICY

Accepted Answer

All cosmetic tattoo appointments (including lip blushing) require a non-refundable deposit due to the extended booking time.
Please arrive with healthy, unbroken skin and no active cold sores.

Question 6

PRODUCT RETURNS POLICY

Accepted Answer

Products may be exchanged if they are faulty and returned within 14 days.
We cannot accept opened or used products due to hygiene regulations.

Question 7

PHOTOGRAPHY & CONTENT POLICY

Accepted Answer

We often take before & after photos or short clips for educational or marketing purposes.
If you prefer not to be photographed, just let your artist know prior to your service — no worries at all.

Question 8

PAYMENT POLICY

Accepted Answer

All appointments must be paid in full on the day of service.

Question 9

HYGIENE & HEALTH POLICY

Accepted Answer

Hygiene & Health Policy

If you have any active infections, irritations, cold sores (for PMU), or contagious conditions, please reschedule your appointment.
This ensures the safety and comfort of both clients and artists.

Question 10

AFTERCARE POLICY

Accepted Answer

Each service comes with a tailored aftercare guide.
Results depend on following the recommended aftercare, and we cannot be responsible for issues caused by improper aftercare.

Question 11

SERVICE ADJUSTMENTS

Accepted Answer

Minor adjustments can be made within 48 hours of your service at no charge.
Requests made outside this timeframe may require a full appointment.

Question 12

PRIVACY POLICY

Accepted Answer

At Shaèp, your privacy matters to us. When you create an account or purchase/rent our tutorials, we collect the information we need to give you access and make your experience smooth, like your name, email, and payment details.
We use this info to deliver your videos, support your account, and occasionally send updates about your purchases (only if you’ve opted in). Your details are never sold or shared for marketing, and all payments are securely handled by our provider.
We may use cookies to make your experience better and remember your preferences, but you can manage these through your browser settings.

By using our website, you’re agreeing to how we collect and use your info as described here.

POLICIES

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